RETURN & REFUND POLICY

 

The returned goods/products will be checked with the receipt together within 3 days form the day of received and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or wash or damaged by the customer, there will not be any refund.

Additional non-returnable items:
– Gift cards
– Downloadable software products

To complete your return, we require a receipt or proof of purchase.

URBAN URCHINS ENTERPRISE will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 3 DAYS after the confirmation.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at urbanurchins.hq@gmail.com

Sale items 
Only regular priced items may be refunded or change, unfortunately sale items cannot be refunded or change.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at urbanurchins.hq@gmail.com and send your item to: urbanurchins NoB10 kedai 2t tapak pasar tani kuala besut 22300 besut terengganu

Please return your purchase to the following address:
URBAN URCHINS
No B10 kedai 2t,tapak pasar tani kuala besut 22300 besut terengganu

whatsapp/call

+60104462929